Every day help for our customers
We’re Here for You, Every Day!
Our dedicated customer service team is always ready to assist you with any questions or concerns. Whether you need help with an order, have inquiries about products, or require guidance on returns and exchanges, we’re just a message away.
Here’s how we can help:
- 24/7 Support: Reach out to us anytime via chat, email, or phone.
- Order Assistance: Track your orders, update your shipping details, or get help with payment methods.
- Product Information: Have questions about our products? Our team is happy to provide details and recommendations.
- Returns & Exchanges: Need to return or exchange an item? We’ll guide you through the process smoothly.
- Personalized Help: Whether you’re looking for product advice or troubleshooting an issue, we’re committed to making your experience as seamless as possible.
We’re always here to ensure you have the best shopping experience with us!
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If you need more help
If you have any questions or need further assistance, don’t hesitate to reach out. Our customer service team is committed to providing you with the support you need. Here are some ways to get in touch:
Contact Us:
- Email: Send us an email at contact@secretsecretsstore.com, and we’ll respond within 24 hours.
- Phone: Call us at 847.500.8808 during our business hours for immediate assistance.
- Yes, you can pay for your order using both Visa and MasterCard payment cards. We accept these major credit and debit cards for a secure and convenient checkout process.
We offer a variety of payment methods for your convenience, including:
- Credit/Debit Cards: Visa, MasterCard, and other major cards.
- PayPal: Fast and secure online payment option.
Yes, you can return a product after purchase, subject to our return policy. Generally, items must be returned within 14 from the date of purchase, in their original, unused condition with all packaging and tags intact.
Please review our full return policy or contact customer support for specific details.
To use a promotional code, follow these simple steps:
- Add items to your cart: Select the products you want to purchase.
- Proceed to checkout: When you’re ready, go to your shopping cart and click “Checkout.”
- Enter the promo code: During the checkout process, you’ll see a field labeled “Promo Code” or “Discount Code.” Enter your code there.
- Apply the discount: Click “Apply” to see your updated total with the discount applied.
- Complete your purchase: Continue with the payment and complete your order.
Make sure to check the promo code’s expiration date and any applicable terms and conditions.
If your prepaid goods are not delivered, please follow these steps:
Check the delivery status: Use the tracking information provided in your shipping confirmation email to check the status of your order.
Allow for delivery delays: If the delivery is taking longer than expected, please check if there are any delays due to weather, customs, or local issues.
Contact customer support: If the delivery timeframe has passed and you still haven’t received your order, reach out to our customer support team. Provide your order number and any relevant details for faster assistance.
Resolution options: Depending on the situation, we will offer a solution such as reshipping the order or issuing a refund.
Your satisfaction is our priority, and we will work to resolve the issue as quickly as possible.
To exchange or refund an item from our online store, please follow these steps:
Initiate the request:
- Visit our Returns & Exchanges page or contact customer support to begin the process.
- Provide your order number and details of the item(s) you wish to exchange or return.
Prepare the item:
- Ensure the item is in its original, unused condition with all packaging, tags, and accessories included.
- Some items, such as intimate products or opened packages, may not be eligible for return due to hygiene reasons.
Ship the item back:
- Once your return or exchange request is approved, you’ll receive instructions on where and how to ship the item back.
- You may be responsible for return shipping costs, depending on the reason for return.
Receive your refund or exchange:
- Refunds: Once we receive and inspect the returned item, a refund will be processed to your original payment method within [X] days.
- Exchanges: If you requested an exchange, the new item will be shipped once we receive the original one.
For more details or region-specific policies, please check our full Return & Exchange Policy page.
