Return Policy Summary for Google Merchant Center
– Return window: We accept returns within 14 days of delivery.
– Return method: Items must be returned by mail with tracking.
– Return cost: Customers are responsible for return shipping unless the product is defective or incorrect.
– Return conditions: Only unopened, unused items in original packaging are eligible for return.
Effective Date: January 10, 2024
At Secret Sensations Store, we strive to ensure our customers are satisfied with their purchases. However, due to the intimate and personal nature of our products, all sales are considered final. Please read our return policy carefully before placing your order.
Return Policy
We accept returns within 14 days of delivery. Returns are free of charge unless otherwise noted on the product page.
To start a return, please email us at contact@secretsensationsstore.com with your order number and reason. Items must be unopened, unused, and in original packaging.
We do not accept returns on opened, used, or intimate products unless they arrived damaged or defective.
🔒 Final Sale Items
All items sold through our store are non-returnable and non-exchangeable, including but not limited to:
Adult toys and personal massagers
Lingerie and intimate apparel
Products with broken hygiene seals or removed tags
Items that have been opened, used, or are not in original packaging
This policy is in place to protect the health, safety, and privacy of our customers.
✅ Damaged or Defective Items
We do make exceptions if an item arrives:
Damaged in transit
Defective or not functioning as intended
Significantly different from the product description
If you receive a damaged or defective item, please contact us within 7 days of delivery at contact@secretsensationsstore.com. Include your order number and clear photos of the issue. We may offer:
A replacement of the same item (if available)
A store credit
A full refund in case the product cannot be replaced
Please retain all packaging until your return request is resolved.
🌍 Return Shipping
If a return is approved for a damaged or incorrect item:
We will provide instructions for returning the item
Return shipping costs are covered by us in the case of damaged or incorrect products
For international orders, return costs may vary
📦 Shipping Disclaimer
We ship to all 50 U.S. states at a flat shipping rate, which is calculated at checkout.
We also offer international shipping to Canada, Mexico, and selected other countries. Please note that international shipping costs are higher and customs fees may apply (payable by the customer).
❌ Cancellations
You may cancel your order within 1 hour of placing it, provided it has not yet been processed or shipped. Once your order is marked as shipped, it is considered final.
📬 Contact Us
If you have questions about this return policy, please contact our support team:
Phone:
Address: Arlington Heights, IL 60005, USA
